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Shipping & Returns

Shipping Policy

Manpra is committed to delivering your tech products swiftly and securely. This policy outlines how we handle shipping for both digital and physical goods across India.

Digital Product Delivery (Software, Licenses, Keys)

  • Instant Delivery: For all digital products like Antivirus licenses, Operating Systems, Software keys etc., delivery is instantaneous.

  • Method: Your genuine activation key and necessary instructions will be delivered automatically to your registered Email address and often via WhatsApp (on your registered mobile number) within minutes of successful payment confirmation.

  • Check Spam: Please ensure you check your email inbox, including the spam or junk folder.

  • No Physical Shipment: No physical box or CD will be shipped for digital products.

  • Need Help?: If you do not receive your digital key within 30 minutes of successful payment, please contact our support team immediately via [[LINK HERE: Contact Us Page]] Contact Us [[/LINK HERE]] or WhatsApp/Call at +91-700-995-5770.

Physical Product Shipping (Hardware, Accessories etc.)

(Note: Update based on actual operations)

  • Availability: Currently, Manpra primarily focuses on digital goods. Physical product availability and shipping are mentioned on the specific product page. As we expand our hardware range, this policy will be updated.

  • Shipping Partners: We partner with reliable courier services across India (e.g., Delhivery, Bluedart, Amazon Shipping, India Post - mention your actual partners).

  • Processing Time: Orders for in-stock physical items are typically processed within 1-2 business days (Monday-Saturday, excluding public holidays).

  • Shipping Time: Delivery time varies based on your location: Metro Cities (2-4 business days), Other Cities (4-7 business days), Remote Locations (longer). (Estimates may vary).

  • Shipping Charges: We offer Free Shipping on all orders above INR 5000. For orders below INR 5000, a standard shipping fee of [Enter Your Shipping Fee, e.g., INR 80] will be applied at checkout. Specific charges will be mentioned on the product page or during checkout.

  • Tracking: Once shipped, you will receive tracking details via email/SMS and can also track via your Manpra account's "My Orders" section.

  • Delivery Issues: Please contact our support team if you face any issues with delivery or tracking.

International Shipping

Currently, Manpra primarily ships within India. Please contact us before placing an order for international delivery inquiries.

Return & Exchange Policy

At Manpra, we strive to provide high-quality products and excellent service. Please read our policy regarding returns, refunds, and exchanges carefully.

Digital Products (Software Licenses, Keys)

  • General Policy: Due to the nature of digital products and instant delivery of license keys, software licenses, activation keys, and other digitally delivered goods are generally non-refundable, non-returnable, and non-exchangeable once the product key has been delivered.

  • Pre-Purchase Check: Please verify product compatibility and system requirements before purchasing. Read product descriptions carefully.

  • Activation Issues: If a genuine key from Manpra fails to activate (and it's not user error/incompatibility), contact support within [Number, e.g., 7] days via [[LINK HERE: Contact Us Page]] Contact Us [[/LINK HERE]] or WhatsApp/Call +91-700-995-5770 with order details/proof. We will investigate and offer a resolution (like a replacement key) if the key is verified as faulty.

  • Incorrect Purchase: Refunds/Exchanges are generally not provided for accidental wrong purchases.

Physical Products (Hardware, Accessories etc.)

(Note: Define your specific policy - this is a sample)

  • Return/Exchange Window: We accept return/exchange requests for eligible physical products within [Number, e.g., 7 or 10] days from the date of delivery.

  • Eligibility: Item must be unused, in original condition & packaging, with all accessories/tags intact, and not damaged/altered. (List non-returnable items).

  • Process:

    1. Contact Manpra Customer Support within the window to initiate a request.

    2. We will verify eligibility and provide return shipping instructions (customer may bear cost unless item is defective/wrong).

    3. Upon receiving and inspecting the item, we will process the refund or exchange.

  • Refunds (If Applicable): Approved refunds processed to original payment method within [Number, e.g., 5-7] business days.

  • Exchanges (If Applicable): Subject to product availability. Price differences may apply.

  • Defective/Damaged Goods: Contact us within 48 hours of delivery with proof for replacement/refund after verification.

How to Request Support

For any issues, please contact us:

  • WhatsApp/Call: +91-700-995-5770 (9 AM - 9 PM IST)

  • Email: info@manpra.in

  • Via our [[LINK HERE: Contact Us Page]] Contact Us [[/LINK HERE]] page.

Manpra reserves the right to update this policy at any time. Please refer to the detailed [[LINK HERE: Refund Policy Page]] Refund Policy [[/LINK HERE]] and [[LINK HERE: Terms & Conditions Page]] Terms & Conditions [[/LINK HERE]] for complete details.

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