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Manpra Help Center
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How can I track my order?For digital products, delivery is instant via email/WhatsApp. You will also receive an order confirmation. For any physical products, once shipped, you will receive tracking information via email/SMS. You can also check your order status by logging into your Manpra account under the "My Orders" section.
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What is Manpra's return/refund policy for software licenses?Due to the nature of digital products and instant delivery of license keys, software licenses purchased on Manpra are generally non-refundable and non-returnable once the key has been delivered. Please ensure you are purchasing the correct product and version for your needs before completing the transaction. If you face activation issues with a genuine key, our support team will assist you. Please refer to our detailed [[LINK HERE: Refund Policy Page]] Refund Policy [[/LINK HERE]] page for more information. (Editor needs to add the actual link here later)
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I forgot my Manpra account password. How can I reset it?Click on the "Log In" icon, and you should see a "Forgot Password?" or similar link. Click on it and follow the instructions to reset your password via your registered email address.
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Are the prices on Manpra inclusive of GST?Yes, absolutely. All prices displayed for products on the Manpra website are final and inclusive of all applicable taxes, including GST. There are no hidden charges.
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Do you offer Cash on Delivery (COD)?Currently, Manpra primarily deals with digital products offering instant delivery, for which COD is generally not feasible. For any specific physical products where COD might be applicable, it will be clearly mentioned on the product page and during checkout.
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What payment methods does Manpra accept?Manpra accepts a wide range of secure payment methods for your convenience, including Credit Cards (Visa, Mastercard, Rupay, Amex), Debit Cards, Net Banking from major banks, UPI (Google Pay, PhonePe, Paytm, etc.), and popular digital wallets. You can view all available options during the final checkout process.
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Is it safe to use my credit/debit card on Manpra?Yes, your security is our top priority. Manpra uses industry-leading secure payment gateways that encrypt your card details. Your payment information is processed securely and is not stored by Manpra.
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How do I know if a product is compatible with my device?Please check the "System Requirements" section on the product page carefully. This section lists compatible operating systems (like Windows 11, macOS Monterey) and hardware requirements (like RAM, Processor). If you are unsure, please contact Manpra support before purchasing.
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Where can I find detailed specifications for a product?Detailed technical specifications for each product are listed on the product page itself, usually in the description or under an "Additional Info" or "Specifications" tab.
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Are the software licenses sold on Manpra genuine?Yes, 100%. Manpra is an authorized partner for all the brands listed on our website. We guarantee that all software licenses and activation keys sold are completely genuine and sourced through official channels.
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Can I use a 1 User license on multiple computers?Typically, no. A license specified for '1 User' or '1 Device' is valid for activation on only one single device. If you need to protect multiple devices, you must purchase a license that explicitly covers the required number of users/devices (e.g., 3 Devices, 5 Devices).
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My license key is not working. What can I do?Please ensure you have purchased the correct product version and are entering the key exactly as provided. Check for typos (like O vs 0, I vs 1). Ensure you have a stable internet connection during activation. If the issue persists, please contact Manpra support with your license key and order details for assistance.
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How do I activate my purchased software/antivirus?Activation usually involves downloading the software installer directly from the brand's official website, installing it, and then entering the license key provided by Manpra when prompted during setup or within the application's interface. Specific instructions are often included in the delivery email or on the brand's website.
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Do you ship physical products (like hardware)?Manpra offers a wide range of products. For digital items like software, delivery is instant via email/WhatsApp. For physical goods like hardware, shipping times vary based on location and product availability. Please check the specific product page for estimated delivery timelines. (Adjust if only digital initially)
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I haven't received my license key email. What should I do?Please check your spam or junk email folder first. Ensure the email address used during purchase was correct. If you still haven't received it after 15-20 minutes of successful payment, please contact Manpra support immediately via WhatsApp/Call at +91-7009955770 or email us with your order details, and we will assist you promptly.
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How will I receive my software/license key?For all digital products like Antivirus, Operating Systems, and other software licenses purchased on Manpra, you will receive your genuine activation/license key instantly via both Email and WhatsApp (on your registered number) as soon as your payment is successfully confirmed.
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How long does digital delivery take?Delivery is instantaneous. Typically, you should receive the email and WhatsApp message with your license key within a few minutes of successful payment confirmation. Please also check your spam/junk folder for the email.
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How do I create an account on Manpra?You can easily create an account during the checkout process or by clicking the "Log In" or "Sign Up" icon usually found at the top right of the Manpra website. Follow the on-screen instructions to register with your email or phone number.
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Why do FAQs matter?FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
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Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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